Services and Support

GradCAS provides programs and admissions departments the ability to offload administrative obligations in order to focus on strategic efforts and initiatives. There are various teams that support applicants and end-users: 

The Document Services team opens, scans, and migrates physical and virtual mail to applications. They also:

  • Receive transcripts via mail and by way of Credential Solutions and Parchment electronically 
  • Open, scan, authenticate, redact social security numbers, and upload this information to the applicant’s record  
  • Receive official test scores (GRE, TOEFL, etc.) and foreign transcript evaluations (ECE, WES, etc.) 

The Verification Services team processes and authenticates transcript details each day, including:

  • Verification of official transcript by checking
    • Watermarks and other certification labeling
    • Contained in a sealed envelope
    • Sent from Registrar of reported institution

The Customer Service team is available each day to address applicant and recommender calls and e-mails. They often field questions about:

  • Application status 
  • Missing or received materials
  • Application policies and instructions

Customer Solutions Managers support admissions users and schools to ensure they have knowledge and training to leverage service technologies and tools.  They also:

  • Serve as an educational and technical specialist for end-users  
  • Create and maintain a set of instructions/FAQs for services 
  • Partner with users to enhance their knowledge and use of the service 
  • Maintain service enhancements